FAQ
Help Center
Welcome to the RoamRobotttle Help Center.
We've compiled answers to many of the questions customers ask most frequently about ordering, payment, shipping, tracking, order updates, and after-sales service. If you cannot find the information you need, our Customer Support Team is happy to assist you.
Please contact us at:
For faster service, kindly include your Order Number and the email address used to place your order.
Orders & Payment
How do I apply a discount code?
If you have a valid promotional code, you can redeem it during checkout by following these steps:
- Add your desired products to the shopping cart.
- Proceed to the checkout page.
- Locate the discount or promotional code field.
- Mobile: Expand the order summary and enter your code.
- Desktop: Enter the code directly in the discount field on the checkout page.
- Apply the code before completing payment.
Please verify that your discount code is valid and entered correctly before submitting your order.
Which payment methods do you accept?
RoamRobotttle uses secure payment gateways to help protect every transaction.
We currently support:
- PayPal
- Visa
- Mastercard
- American Express
- Discover
- Apple Pay
- Google Pay
- Other supported major debit and credit cards
All transactions are processed through encrypted payment systems.
How much is shipping?
Our standard international shipping fee is:
USD $5.99
Shipping costs may vary depending on your destination or promotional offers. The exact amount will always be displayed during checkout before payment is finalized.
Shipping & Delivery
Do you offer international shipping?
Yes.
RoamRobotttle ships to customers in many countries around the world.
To improve delivery efficiency, orders may be dispatched from different fulfillment centers based on inventory availability and the destination region.
How long does shipping take?
After payment confirmation and order processing, estimated international delivery typically requires:
10–20 business days
Delivery times may vary depending on customs clearance, destination country, carrier operations, seasonal demand, and other external factors.
How can I track my order?
Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking number.
You can monitor your shipment through international tracking services such as:
Why hasn't my tracking information updated?
Tracking information may take approximately 24–48 hours to appear after your package has been shipped.
During international transportation, temporary pauses in tracking updates are normal while shipments move through customs inspections, transit hubs, or sorting facilities.
Why did my order arrive in separate packages?
Orders containing multiple products may occasionally be shipped separately.
This generally occurs when items are stored in different warehouses or fulfillment centers, allowing faster and more efficient delivery.
Each shipment will receive:
- Its own shipping confirmation email
- A separate tracking number
Order Changes & Cancellations
Can I change my shipping address?
Yes, but requests must be submitted as quickly as possible.
Please contact us immediately at:
Suggested email subject:
Urgent: Address Change
Please include:
- Order Number
- Email address used when placing the order
- Updated shipping address
We will make every reasonable effort to process your request before the order enters fulfillment.
Once an order has been shipped, address modifications are generally no longer possible. Customers may need to contact the local carrier directly.
Can I modify products or quantities in my order?
Order modifications are only possible before fulfillment begins.
Please contact:
Suggested subject:
Urgent: Order Modification
Include:
- Order Number
- Purchase email address
- Details of the requested changes
Requests can only be accommodated if processing has not yet started.
Can I cancel my order?
Orders may only be cancelled before they have entered processing or shipment.
Please contact Customer Support immediately after placing your order if you wish to cancel.
Once an order has been shipped, cancellation is no longer available.
Administrative or payment processing fees may apply where permitted.
Product Issues & After-Sales Support
My package arrived damaged. What should I do?
We're sorry to hear your order arrived damaged.
Please email:
Include:
- Order Number
- Purchase email address
- Clear photos or videos of the damaged item
- Photos of the shipping box and shipping label
Our support team will review your request and provide the appropriate solution.
What if my product has a quality issue?
If you believe your product has a manufacturing defect or quality concern, please contact us with:
- Order Number
- Description of the issue
- Clear photos or videos
Our Customer Support Team will investigate the matter and advise you on the available resolution options.
I received the wrong item or something is missing.
We sincerely apologize for the inconvenience.
Please contact:
Provide:
- Order Number
- Photos of the received products
- Description of the missing or incorrect item
We will investigate your order and work toward an appropriate resolution.
Emails & Account Support
I didn't receive my order confirmation email.
Please first check your:
- Spam folder
- Junk folder
- Promotions folder
If you still cannot locate the email, please contact:
Include:
- Email address used during checkout
- Alternative contact information (if available)
We'll help locate your order as quickly as possible.
When will I receive my tracking number?
Tracking information is usually generated within:
1–2 business days after your order has been processed.
If you have not received your tracking email after this timeframe, please contact Customer Support for assistance.
Contact Information
Brand
RoamRobotttle
Customer Support Email
Phone
+1 (629) 356-3769
Business Address
Room 706, Ho King Commercial Centre
2-16 Fa Yuen Street
Mong Kok, Kowloon
Hong Kong
Return Address
Room 706, Ho King Commercial Centre
2-16 Fa Yuen Street
Mong Kok, Kowloon
Hong Kong
Thank you for choosing RoamRobotttle.
We appreciate your trust and support. Our goal is to provide dependable products, responsive customer service, and a convenient online shopping experience for pet owners around the world.