Return Policy

Refund Policy

Effective Date: June 2026

Thank you for shopping with RoamRobotttle.

Customer satisfaction is important to us, and we strive to provide quality products together with dependable customer service. If you encounter any issue with your purchase, please contact our support team before taking further action. To help us assist you efficiently, include your Order Number and the email address used when placing your order.

Please review this Refund Policy carefully before requesting a refund or return.

1. Return Eligibility

Every order placed through the RoamRobotttle online store is carefully prepared and inspected before shipment.

Unless otherwise stated in this policy, completed purchases are considered final after the order has been confirmed.

Because of hygiene standards, product handling requirements, and operational considerations, we generally do not accept returns or exchanges for change-of-mind purchases.

Exceptions may be considered in situations such as:

The product contains a verified manufacturing defect.
An incorrect item was shipped due to a fulfillment error.
The package or product was damaged during transportation.

Each request is reviewed individually based on the information provided.

2. Damaged, Defective, or Incorrect Products

Before every shipment, products undergo quality inspections to help ensure they meet our standards.

If you receive a damaged, defective, or incorrect item, please notify our Customer Support Team as soon as possible.

To qualify for review, your request must be submitted within 7 calendar days after the carrier confirms delivery.

Please contact us at:

support@roamrobotttle.com

To help us investigate your request, please include:

Order Number
Email address used for the purchase
A detailed description of the issue
Clear photos or videos showing the product condition
Photos of the shipping package, when applicable

Our support specialists will carefully review the submitted information.

If your claim is approved, we may provide one of the following solutions, depending on the circumstances:

Replacement of the affected product
Partial refund
Full refund

All claims are evaluated on a case-by-case basis.

3. Refund Processing

Once a refund request has been approved, the refund will be issued to the original payment method used during checkout.

Refunds are generally processed within 7–12 business days.

Processing times may vary depending on your bank, credit card issuer, or payment provider.

4. Exchange Policy

RoamRobotttle does not provide standard product exchanges based solely on personal preference, including requests for:

Different colors
Different sizes
Alternative product styles

Replacement requests may only be approved when:

The received item has a confirmed manufacturing defect.
The wrong product was shipped.
The claim has been reviewed and approved by our Customer Support Team.

Whenever possible, approved replacements will be shipped as the same product model or variation originally ordered.

5. Unauthorized Returns

Please do not return any products without first obtaining written authorization from our Customer Support Team.

Before sending any item back, customers must:

Contact Customer Support.
Provide the required order details and supporting evidence.
Receive official return instructions and authorization.

Packages returned without prior approval may be refused or returned to the sender.

RoamRobotttle is not responsible for unauthorized return shipments, including lost packages, additional shipping expenses, replacement requests, or refund claims associated with those returns.

Customer Support

If you have any questions regarding refunds, returns, replacement requests, or product-related concerns, please contact us using the information below.

Brand

RoamRobotttle

Customer Support Email

support@roamrobotttle.com

Phone

+1 (629) 356-3769

Business Address

Room 706, Ho King Commercial Centre
2-16 Fa Yuen Street
Mong Kok, Kowloon
Hong Kong

Return Address