Optional Services Policy

At RoamRobotttle, we are committed to making your shopping experience as convenient and transparent as possible. Certain optional services may be available during checkout, allowing you to decide whether you would like to add additional protection or support to your order.

1. Optional Services Are Not Mandatory

Any additional services offered at checkout, including Shipping Protection and Tipping, are entirely optional.

You are never required to purchase these services. They will only be included in your order when you intentionally select them during the checkout process.

Shipping Protection

Shipping Protection is an optional service that may provide coverage for eligible issues involving your package while it is in transit, including situations such as loss, damage, or theft.

Tipping

Tipping is also optional and provides customers with an opportunity to show appreciation for our fulfillment and customer support teams.

2. Shipping Protection Coverage

Customers who elect to purchase Shipping Protection may receive coverage for qualifying problems that occur during shipment.

Coverage conditions, limitations, exclusions, and applicable claim requirements are outlined separately in the Shipping Protection policy.

Please review the applicable policy carefully before purchasing this optional service.

3. Refunds for Optional Services

We understand that circumstances can change after an order has been placed.

If you purchased Shipping Protection or added a Tip and later decide that you no longer want either service, you may request a refund for the applicable optional charge.

Refund requests for these voluntary services can be submitted even after your order has been shipped.

If an optional service was selected accidentally during checkout, you may also contact our support team to request a refund of that specific charge.

Refunds under this section apply specifically to the Shipping Protection and/or Tip amount and do not automatically constitute a refund of the underlying product purchase.

4. Contact Us

If you have questions about these optional services or would like to request a refund for a Shipping Protection charge or Tip, please contact RoamRobotttle Customer Support.

Phone / SMS: +1 (629) 356-3769
Email: support@roamrobotttle.com

Return Address:
Room B3, 19/F, Tung Lee Commercial Building,
91-97 Jervois Street,
Sheung Wan, Hong Kong

Our support team will review your request and assist you as soon as possible.